General terms and conditions

General terms and conditions
General terms and conditions relating to the purchase of online vouchers

1) General:
A contract is concluded with Hotel Jagdhof Pfurtscheller GmbH (FN 197514/m) at 6167 Neustift im Stubaital. Diverging terms shall only assume validity if mutually and expressly agreed in writing. Online shoppers must be aged 18 or over.

2) Contract, payment and delivery:
The vouchers offered on the hotel’s website represent a non-binding purchase offer subject to change without notice. Prices include statutory VAT. Placing an online order for a voucher via the Internet constitutes a binding offer by the customer, which is confirmed by means of an email sent by Hotel Jagdhof Pfurtscheller GmbH that concludes a purchase contract. Hotel Jagdhof Pfurtscheller GmbH will ship the purchased vouchers following receipt of the payment that is owed due the concluded purchase contract. To save on postage, vouchers paid for by credit card or online bank transfer can be emailed free of charge for printing by the customer. If required by the customer, vouchers paid for by credit card or online bank transfer can also be sent by post. No liability is assumed for delayed postal delivery. In the event that a voucher ordered online was shipped to the customer before payment was received by or credited to Hotel Jagdhof Pfurtscheller GmbH, the voucher shall be invalid until payment has been made in full, and Hotel Jagdhof Pfurtscheller GmbH shall be entitled to withhold the services certified by the voucher until full payment has been received.

3) Vouchers
The online vouchers issued by Hotel Jagdhof Pfurtscheller GmbH bear a forgery-proof code. Since customers can print their own vouchers it is possible to produce several print-outs of the vouchers, but only one of these prints will have any value and be redeemable. The first voucher to be redeemed through the INCERT voucher management system shall be considered the original voucher and has to be debited by Almlust GmbH immediately after redemption. Submitting copies bearing the same code constitutes fraud and is liable to prosecution under criminal law. Since vouchers can be passed on or gifted to third parties, Hotel Jagdhof Pfurtscheller GmbH is neither able nor obliged to check the redeemer’s right of ownership. When the voucher is redeemed, all that is checked is whether the barcode has actually been issued by the system, and whether or not payment was received for the voucher. Lost vouchers cannot be replaced. Neither can vouchers be redeemed for cash. In the event that a voucher has a greater value than the amount used, a new voucher shall be generated for the residual value. In such a case, there shall be no entitlement to a cash redemption of the unused voucher value. Hotel Jagdhof Pfurtscheller GmbH is not obliged to accept unpaid vouchers as a means of payment. For operational reasons, the services specified in the voucher can only be performed or guaranteed by the company if a timely reservation has been made for them. The service provided may differ slightly from that described on the voucher, but may not constitute an appreciable reduction in value for the guest. In the event that Hotel Jagdhof Pfurtscheller GmbH has to cease business for whatever reason, online vouchers shall lapse without compensation. This also applies when ownership of the hotel has demonstrably changed. When this is the case, it shall not be possible to have recourse to Hotel Jagdhof Pfurtscheller GmbH as the issuer of the voucher.

4) Validity:
Monetary value vouchers have no expiration date and may be redeemed at any time. All other vouchers are redeemable upon prior request and subject to availability, and are valid for one year from the date of issue shown on the voucher. A voucher may only be redeemed once. This is safeguarded by each voucher’s barcode and serial number.

5) Redemptions for cash, invoices:
Vouchers are not redeemable for cash either wholly or in part of their value. VAT invoices for purchased vouchers will only be issued at the time of redemption and thus at the actual time of performance.

6) Security & data protection:
Your security is paramount! We transfer data such as credit card numbers, bank sort codes, account numbers, names and addresses via the secure SSL lines of certified payment providers in line with the PCI Security Standards Council’s guidelines. This means that no unauthorised person can read your data during transmission over the Internet. To ensure added security in our voucher e-shop, we have implemented several further security measures. Your data will be automatically processed by us. Based on these general terms and conditions of business, the customer agrees to receive promotional information from Hotel Jagdhof Pfurtscheller GmbH. Such data will not be shared with third parties.

7) Returns, right of withdrawal:
Vouchers that do not meet your expectations must be returned within 14 days of dispatch. A written advice of cancellation/revocation must be received by Hotel Jagdhof Pfurtscheller GmbH within 14 days. However, the right to withdraw does not apply if the voucher is used within the withdrawal period. This right applies only to customers who qualify as consumers. In the event of the loss, theft or invalidation of a voucher, Hotel Jagdhof Pfurtscheller GmbH shall not be liable for replacing it.

8) Jurisdiction:
All contractual relationships are governed exclusively by Austrian law. The place of jurisdiction is Innsbruck, Austria.